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The Patient Experience

Remembering the old adage ‘You only get one chance at making a first impression’ how does your Dental Practice measure up? Striving to offer a first class experience each and every time for both new and existing Patients, should be the overriding goal.

Here are some of the questions you may wish to consider;

Q. Does your Practice present a friendly and comfortable environment for all patients and visitors?
Q. How good are your telephony arrangements i.e. do your staff demonstrate good telephone answering skills and do they posses the knowledge to answer patient enquiries and engender confidence?
Q. Are your patients aware of what treatments and services are on offer and do these meet their expectations?
Q. Do you keep your patients fully informed throughout their course of treatment?
Q. Do you publish periodical Newsletters including feature articles and the latest Practice news?
Q. Does your Practice have a well designed and informative website with Patient interactive capabilities?
Q. Have you considered asking your patients through a well constructed survey, to critique their experience’s, you may be surprised by the responses?

As a result, you might discover that your perception in relation to performance is not the reality, which can in the first instance be de-motivating. However, a clear set of issues will emerge which will highlight significant opportunities for improvement.

Taking this one step further, it is well known that actually asking your existing Patients to refer their friends and family has the greatest impact on new patient acquisition and is a clear indication that you have made the experience “enjoyable” enough to want to return. The added bonus is that patients are then willing to recommend your services to others, resulting in valuable free advertising for the Practice.

Case Study of a Dental Practice in trouble
We were contacted by a Dental Practice owner who was in total despair because his business was in disarray and at risk, with little hope of recovery » read the full story

PSDS Solutions were instrumental in helping to turn our dreams into reality
 Our 2 surgery, leased practice with 7 staff had evolved into a 4 surgery, state of the art practice with almost 20 staff, in our own premises in the same village, and is the envy of every dentist in the locality.Their support is ongoing and we know we can still just pick up the phone and call them if we need advice or guidance. Thank you! » read full testimonial

Easy Payment Options

We can offer clients the option of spreading their payments over 6 or 12 months depending on the services provided. Payments are made by standing order over an agreed period.

Our fees constitute a Management expense and are therefore eligible for tax relief at your current rate of Tax.

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From the blog

Practice Patient Payment Plan

Our Patient Payment Scheme can provide massive reductions in Management Fees giving you complete control.

Be in control and keep your profit in your business where it belongs.

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